Terms of Service
Last Updated: October 14, 2026
1. Welcome to Petzena
Petzena, we believe every pet deserves comfort, care, and a little extra love. We offer pet grooming brushes, hair removal tools, combs, and other grooming essentials to help make everyday pet care easier for you and your furry companions.
These Terms of Service explain the rules for using our website and purchasing our products. By visiting our website or placing an order, you agree to these terms. If you do not agree, please discontinue using our website.
2. Eligibility and Website Use
By using Petzena, you confirm that you are legally able to enter into a binding agreement under applicable law or have the necessary permission from a parent or legal guardian.
You agree to use our website for lawful purposes and not to engage in fraudulent activities, interfere with website operations, or attempt unauthorized access to our systems.
We reserve the right to restrict access when reasonably necessary to protect our customers, business, or website.
3. Products and Descriptions
We do our best to present our pet grooming products accurately, including their descriptions, images, features, and prices.
Product colors or appearances may vary slightly depending on your screen or device. Please review product descriptions and specifications carefully before placing an order.
Our grooming products are intended for their stated purposes. Always follow the product instructions and supervise your pet during grooming. Stop using a product if it causes discomfort or irritation.
4. Pricing and Payments
All prices on our website are displayed in U.S. dollars (USD), unless otherwise stated.
Prices, product availability, and promotions may change without prior notice. Any changes will not affect an order that we have already accepted, except where permitted by law or necessary to correct a genuine pricing or listing error.
We use third-party payment providers to process eligible transactions. By placing an order, you confirm that the payment information you provide is accurate and that you are authorized to use the selected payment method.
5. Orders and Order Acceptance
When you place an order, you will receive an order confirmation or acknowledgment. This does not necessarily mean that your order has been finally accepted.
We reserve the right to cancel or decline an order for legitimate reasons, such as product unavailability, suspected fraud, payment authorization issues, or an obvious pricing error.
If we cancel an order after payment has been collected, we will arrange an appropriate refund to the original payment method, subject to applicable law and payment-provider procedures.
Please check your shipping and contact information carefully before submitting your order.
6. Shipping and Delivery
We aim to process and ship orders according to the shipping information published on our website.
Delivery estimates are provided as guidance and are not guaranteed unless expressly stated. Delays may occur because of carrier operations, weather, holidays, or other circumstances beyond our reasonable control.
Customers are responsible for providing accurate delivery information. If you notice an error, please contact us as soon as possible. We will do our best to help, although changes may not be possible once an order has shipped.
For additional information, please review our Shipping Policy.
7. Returns, Refunds, and Exchanges
We want you to feel confident when shopping with Petzena. If a product does not meet your expectations, please review our Return and Refund Policy for eligibility requirements, time limits, and instructions.
If an item arrives damaged, defective, or incorrect, contact us with your order details so we can review the issue and help determine the appropriate next steps.
Nothing in these terms limits any consumer rights that cannot legally be excluded under applicable law.
8. Pet Safety and Product Responsibility
Your pet’s comfort and safety are important to us.
Pet grooming tools should be selected according to your pet’s size, coat type, and individual needs. Use products as directed and avoid excessive pressure or grooming that causes distress.
Petzena’s grooming products are not a substitute for veterinary advice or professional treatment. If your pet experiences persistent skin irritation, pain, or unusual hair loss, consult a qualified veterinarian.
You are responsible for using products appropriately and supervising your pet during grooming.
9. Intellectual Property
The content on this website, including text, logos, graphics, product photographs, and design elements, may be owned by Petzena or used with permission from the relevant rights holders.
You may not reproduce, distribute, modify, or commercially use website content without prior written permission, except where permitted by law.
10. Third-Party Services and Links
Our website may use third-party services for payment processing, shipping, website functionality, or other business operations. We may also provide links to external websites for convenience.
Third-party services are subject to their own terms and privacy policies. We encourage you to review those policies when using their services.
11. Limitation of Liability
To the extent permitted by applicable law, Petzena will not be liable for indirect or consequential losses arising from your use of the website or products.
Nothing in these terms excludes or limits liability where such exclusion or limitation is prohibited by law, including applicable consumer protection rights.
These terms do not affect any rights or remedies available to you under applicable law.
12. Privacy
We respect your privacy and handle personal information according to our Privacy Policy.
When you place an order or contact us, we may use the information you provide to process your purchase, arrange delivery, respond to inquiries, and provide customer support.
Please review our Privacy Policy to understand how your information is collected, used, and protected.
13. Governing Law
These Terms of Service are intended to be interpreted in accordance with applicable laws of the State of New York and relevant federal laws of the United States, without overriding any mandatory consumer protections that apply to you.
Any dispute will be handled by a court with appropriate jurisdiction, subject to applicable law.
14. Changes to These Terms
We may update these Terms of Service when our business practices, website features, or legal requirements change.
Updated terms will be posted on this page with a revised “Last Updated” date. Changes will apply prospectively unless otherwise required or permitted by law.
We encourage you to review this page periodically.
15. Contact Us
Have a question about an order, product, return, or these terms? We’re happy to help.
Contact Information
Store name: Petzena
Phone: +1 (585) 632-9546
Email: info@petzena.shop
Address: 20 Pine Hill Dr, Pittsford, NY 14534, United States
Business Hours
Monday – Friday: 9:00 AM – 6:00 PM (EST)
Saturday – Sunday: Closed