Petzena, we want shopping for your furry family members to be simple and enjoyable. Here are answers to some common questions about our products, orders, shipping, and returns.

1. What products does Petzena offer?

Petzena offers practical pet grooming essentials for dogs and cats, including grooming brushes, hair removal tools, combs, grooming gloves, and other products designed to make everyday pet care easier.

2. Where does Petzena ship?

We currently ship to customers throughout the United States. We offer free standard shipping on all eligible orders within the USA.

3. How long does shipping take?

Orders are typically processed within 1–3 business days. After shipment, delivery generally takes an estimated 5–12 business days. Actual delivery times may vary depending on your location, the carrier, and other circumstances.

4. How can I track my order?

Once your order ships, we’ll send you a shipping confirmation email with your tracking number, when available. You can use the tracking information to follow your package. If you need help locating your order, please contact us.

5. What is Petzena’s return policy?

You may request a return within 30 days of delivery, subject to our return eligibility requirements. Items generally need to be new, unused, and in their original condition and packaging. Please contact us before sending an item back.

For complete details, please read our Return and Refund Policy.

6. How do I request a refund or exchange?

Email us at info@petzena.shop with your order number, the product details, and the reason for your request. We’ll review your request and provide instructions. Approved refunds are issued to the original payment method, and processing may take up to 10 days after approval.

7. What payment methods do you accept?

We currently accept Visa, Mastercard, American Express, Discover, JCB, Diners Club, Apple Pay, and Google Pay. All orders are charged in U.S. dollars (USD). Available payment options are displayed at checkout.

8. How can I contact Petzena customer support?

We’re happy to help with questions about products, orders, shipping, or returns. You can reach us using the contact details below.

Contact Information

Store name: Petzena
Phone: +1 (585) 632-9546
Email: info@petzena.shop
Address: 20 Pine Hill Dr, Pittsford, NY 14534, United States

Business Hours

Monday – Friday: 9:00 AM – 6:00 PM (EST)
Saturday – Sunday: Closed