Shipping Policy
Petzena, we know your furry friends are part of your family, and we’re excited to help you care for them. We want every order to arrive as smoothly as possible, so we’ve put together this guide to explain our shipping process, delivery estimates, and order tracking.
Order Processing
We typically process orders within 1–3 business days, Monday through Friday, after payment has been confirmed.
Orders placed after our 5:00 PM Eastern Standard Time (EST) cutoff will generally be processed on the next business day.
Please note that weekends and public holidays are not included in our standard processing time.
Shipping and Delivery
We currently offer free standard shipping on all orders within the United States.
Once your order has been processed and shipped, delivery typically takes an estimated 5–12 business days.
Actual delivery times may vary depending on your location, the shipping carrier, weather conditions, and other circumstances beyond our control. These timeframes are estimates, and we cannot guarantee an exact delivery date.
Order Tracking
We want you to feel informed while your Petzena order makes its way to you.
Once your order ships, we’ll send a shipping confirmation email containing your tracking number, when available. You can use this information to follow your package’s progress.
If your tracking information hasn’t updated for several days or you have concerns about your delivery, please contact us. We’ll do our best to help you find the latest available information.
Shipping Delays
We work hard to get your pet grooming essentials to you within the estimated delivery timeframe. However, occasional delays can happen because of:
- High order volumes during busy periods
- Severe weather or unexpected events
- Shipping carrier or logistics issues
- Other circumstances beyond our reasonable control
If a delay occurs, we’ll do our best to assist you. While we cannot control every aspect of third-party carrier operations, we’ll help you review the available tracking information and understand the next steps.
Incorrect Shipping Information
Please double-check your shipping address and contact details before placing your order.
If you notice an error, contact us as soon as possible. We’ll do our best to help, but we may not be able to change the address once your order has been processed or shipped.
Questions About Shipping?
We’re here to help! If you have questions about your order, tracking information, or delivery, please reach out to us.
Contact Information
Store name: Petzena
Phone: +1 (585) 632-9546
Email: info@petzena.shop
Address: 20 Pine Hill Dr, Pittsford, NY 14534, United States
Business Hours
Monday – Friday: 9:00 AM – 6:00 PM (EST)
Saturday – Sunday: Closed