Privacy Policy
Petzena, your privacy matters to us. We know that when you shop online, you trust us with personal information, and we take that responsibility seriously. This Privacy Policy explains what information we collect, how we use it, and the choices you have when visiting our website or purchasing our pet grooming products.
By using our website, you agree to the practices described in this policy, subject to any consent required by applicable law.
1. Information We Collect
When you visit or shop at Petzena, we may collect the following information:
Personal Information: Your name, email address, phone number, billing address, and shipping address.
Order Information: Products purchased, order history, transaction details, and customer service communications.
Payment Information: Payments are processed through third-party payment providers. We do not intentionally store your complete payment card details on our website.
Technical Information: Your IP address, browser type, device information, and website activity, where collected through cookies or similar technologies.
You can browse our website without creating an account. However, certain information is necessary to process an order or respond to your request.
2. How We Use Your Information
We use your information to provide a smooth and reliable shopping experience, including to:
Process and fulfill orders.
Arrange shipping and delivery.
Send order confirmations and shipping updates.
Respond to questions about products, orders, returns, and refunds.
Improve our website, products, and customer experience.
Help detect fraud, protect our website, and maintain security.
Send promotional emails when permitted by law and, where required, with your consent.
You can unsubscribe from promotional emails at any time by using the unsubscribe link in the email. Transactional messages about your purchases may still be sent when necessary.
3. Cookies and Tracking Technologies
Petzena may use cookies and similar technologies to help our website function properly, remember shopping cart items, understand website traffic, and improve your shopping experience.
Depending on the tools enabled on our website, these technologies may include:
Essential cookies for shopping cart and checkout functionality.
Analytics tools to understand how visitors use our website.
Advertising technologies to measure or personalize marketing.
You can manage cookies through your browser settings and, where available, our website’s cookie preference controls. Disabling certain cookies may affect some website features.
We aim to ensure that any cookie notices and privacy controls accurately reflect how tracking technologies operate on our website.
4. How We Share Your Information
We may share relevant information with trusted service providers when necessary to operate our store and fulfill your orders. These may include:
Payment providers to securely process transactions.
Shipping and delivery providers to deliver your purchases.
Website hosting and ecommerce providers to operate our online store.
Analytics and marketing providers, if these tools are enabled and used.
Legal or regulatory authorities when disclosure is required by law or necessary to protect our rights and security.
We do not authorize service providers to use your information for purposes beyond the services they are engaged to perform, subject to applicable law and their respective obligations.
5. Data Security and Retention
We take reasonable measures to protect your personal information against unauthorized access, misuse, loss, or disclosure.
We retain information for as long as reasonably necessary to fulfill orders, provide customer support, maintain business records, resolve disputes, and meet legal or accounting obligations.
No online system can guarantee absolute security. We continually aim to handle customer information responsibly and carefully.
6. Your Privacy Rights
Depending on where you live and the laws that apply, you may have the right to:
Request access to the personal information we hold about you.
Ask us to correct inaccurate information.
Request deletion of certain personal information.
Withdraw consent where processing relies on consent.
Opt out of certain marketing communications or data processing activities where applicable.
Residents of New York may contact us with questions or requests regarding their personal information. We will review and respond to requests in accordance with applicable law.
To make a privacy request, email us at info@petzena.shop. For your protection, we may need to verify your identity before processing certain requests.
7. Third-Party Websites and Services
Our website may use or link to third-party services, including payment processors and delivery providers. These services may have their own privacy policies and practices.
Petzena is not responsible for the privacy practices of independent third-party websites. We encourage you to review their policies before providing personal information directly to them.
8. Children’s Privacy
Petzena is an online retail store intended for adults purchasing pet products. Our website is not directed toward children, and we do not knowingly collect personal information directly from children under 13 without the legally required parental consent.
If you believe a child has provided personal information to us improperly, please contact us so we can review the matter and take appropriate action.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website features, service providers, or applicable laws.
Any updates will be posted on this page with a revised “Last Updated” date. We encourage you to review this page periodically.
10. Contact Us
Your trust means a great deal to us. If you have questions about this Privacy Policy, how we handle your information, or a privacy-related request, please contact us.
Contact Information
Store name: Petzena
Phone: +1 (585) 632-9546
Email: info@petzena.shop
Address: 20 Pine Hill Dr, Pittsford, NY 14534, United States
Business Hours
Monday – Friday: 9:00 AM – 6:00 PM (EST)
Saturday – Sunday: Closed