Payment Policy
Petzena, we want every part of your shopping experience to feel simple, safe, and convenient. This Payment Policy explains the payment methods we accept, how payments are processed, and what to expect when placing an order for your pet grooming essentials.
1. Accepted Payment Methods
We currently accept the following payment methods:
- American Express
- JCB
- Diners Club
- Discover
- Mastercard
- Visa
- Apple Pay
- Google Pay
Available payment options may vary depending on your device, payment provider, and checkout eligibility.
2. Currency
All product prices and order payments are displayed and processed in USD (United States Dollars).
If you use a payment card or account in another currency, your bank or payment provider may apply its own currency conversion rate or additional fees. These charges are outside Petzena’s control.
3. Payment Processing
Payment is generally collected during checkout when you place your order. Your order may be processed after the payment provider confirms or authorizes the transaction.
Please make sure your billing information is accurate and that you are authorized to use the selected payment method.
If a payment cannot be authorized or completed, your order may be delayed or remain unconfirmed until the issue is resolved.
4. Payment Security
Your payment security matters to us. Payments are handled through the payment services available on our website.
We do not intentionally store your complete payment card details on our website. Payment providers may process and protect your payment information according to their own security practices and privacy policies.
For your safety, never share your payment password, verification code, or other confidential payment credentials with anyone claiming to represent Petzena.
5. Pricing and Charges
The total amount due will be shown at checkout before you complete your purchase.
We aim to keep product prices and any applicable charges clear and accurate. If an obvious pricing or listing error occurs, we will review the issue and contact you when appropriate before taking further action, subject to applicable law.
Any applicable taxes or additional charges will be displayed at checkout where required.
6. Order Confirmation
After placing your order, you should receive an order confirmation by email once the order has been recorded.
If you do not receive a confirmation, please check your spam or junk folder first. You may also contact us to verify your order status.
An order confirmation does not necessarily mean that a payment has settled successfully if the payment provider is still processing the transaction.
7. Refunds and Payment Reversals
If a return or refund is approved under our Return and Refund Policy, the refund will generally be issued to the original payment method.
Once we process the refund, the time it takes to appear in your account may depend on your bank or payment provider.
For complete details about return eligibility, refund processing, and exchanges, please review our Return and Refund Policy.
8. Payment Problems
If your payment is declined, try checking your billing details or contacting your bank or payment provider for assistance. You may also select another available payment method at checkout.
If you believe you have been charged incorrectly or see a duplicate transaction, please contact us with your order number and relevant transaction details. For your protection, do not email your full card number or security code.
We’ll do our best to review the issue and help you understand the next steps.
9. Changes to This Policy
We may update this Payment Policy when our payment options, website procedures, or legal requirements change.
Any updates will be published on this page with a revised “Last Updated” date. We encourage you to review this page periodically.
10. Contact Us
If you have questions about payments, charges, or an order, we’re happy to help.
Contact Information
Store name: Petzena
Phone: +1 (585) 632-9546
Email: info@petzena.shop
Address: 20 Pine Hill Dr, Pittsford, NY 14534, United States
Business Hours
Monday – Friday: 9:00 AM – 6:00 PM (EST)
Saturday – Sunday: Closed